My pages

My PagesMy informationOrder HistoryFavoritesMonitored productsClub LykoMy bookingsEmail & Text Messages

Lyko Community

Lyko CommunityNotifications

Vera

  • Vera

    3 days
    Rating: 1 out of 5
    verified customer

    Smells bad

    The product smells so bad that I had to check what I had in my hair while I was standing there in the shower. It smells strongly of chemicals, like being at the hairdresser and changing hair color. I really thought something was wrong with the product, but later saw that another person also commented about the smell. Very unpleasant smell.

    Translated from swedish

    1 product in post Smells bad
    10 views

    • Annica

      Customer service at Lyko
      2 days
      Hi Vera! 🥰 Even if a product contains fragrance, it can be in small amounts and may cause the scent of other ingredients to stand out more. It's a bit different what we think about scents, but it shouldn't smell bad 🥰 If you suspect that something is off with the scent, you can always file a complaint, and we can help you look further via email. You can easily register a complaint via My Pages - Order History - Complaints, and there attach a picture of the batch on your bottle 📸 Have a lovely day 🌞 If it is low in quantity (it is quite far down the list), it may be too little to mask the base scent from other ingredients.

    to leave a comment
Customer service