Tok
- The post was made 1 week
Cooling pads turn off during treatment
Hi, question! I bought the mask and I am satisfied. However, I have noticed that the mask turns off the cooling pads during each treatment session, and after a moment they start again, but not simultaneously. This happens whether the device's battery is full or low, and during every treatment session since I started using the device. Is this intentional?1 product in post Cooling pads turn off during treatment163 views- The user's roll: Lyko Creator. The comment was made 6 daysHi Tok! 😊 Lovely to hear that you are happy with the mask, and thank you for your question! 🤍 Our cooling pads have thermostatic control, so it is completely normal for them to turn off briefly during the treatment and then turn back on. It can also be normal for the left and right cooling pads to start at slightly different times, depending on skin contact and temperature. However, if one cooling pad does not cool at all or the operation seems otherwise unusual, we recommend making a complaint so that we can investigate the matter further 💌 Have a wonderful day and all the best! 🌸
- The post was made 1 month
CE Marking
Hi, is this device CE marked? And if the charging dock is not included, can the device still be charged without it?1 product in post CE Marking1028 views- The user's roll: Customer service at Lyko. The comment was made 6 daysHi Tok 👋 It sounds a bit strange that your device is working like that! I would recommend making a complaint on My Pages so we can investigate the matter further 🕵️ All the best! 💖1 likes