The user's roll: Customer service at Lyko. 3 daysThe comment was made 3 days
Hey Sofia! 👋✨
This mascara has a tubing formula, which means it encapsulates the lashes in small tubes. To remove it gently, we recommend using warm water and light pressure. Soak two cotton pads in warm water and hold them against the lashes for 20–30 seconds before gently wiping downwards. This helps to avoid lash loss ❤️
If you experience clumps during application, it might be good to start with clean, dry lashes and wipe off excess from the brush. Work with thin layers and comb through the lashes right after application.
Hope this helps you! 😊