Shruti

  • The post was made 1 week
    Rating: 1 out of 5
    verified customer

    Quality issues

    As soon as I tried the lipstick for the first time, the lipstick came out of the tube. Although the color is really nice, I am extremely disappointed with the quality of the product given its price point. Definitely not worth the money.
    1 product in post Quality issues
    20 views
    • The user's roll: Employees at Lyko. The comment was made 1 week
      Hi! 😊 That doesn’t sound quite right, and we’d be happy to look into this for you! 💞 Please register a complaint through your Lyko account or app by going to Profile - Order history - open the order - Register a complaint. When submitting the complaint, please include a few clear photos showing the issue, as well as the product’s batch code. This can usually be found on the packaging or on the bottom of the lipstick 📷 Once you’ve submitted the complaint, it will be sent directly to the right team who can take a closer look and help you further. Have a great day 🌷