Sisy

  • 1 month
    Rating: 1 out of 5
    verified customer

    Don't buy

    This product was recommended to me by Lyko after a hair dye test. I am completely disappointed with the product – it had no effect on the hair color and I also had problems with dandruff. Therefore, I had to throw away the rest of the product. It's a shame because it's so expensive. Lyko recommended it, and now I have to think about how to get rid of the dandruff. There needs to be compensation in such situations.

    Translated from swedish

    1 product in post Don't buy
    44 views
    • Hairdresser at Lyko
      1 month
      Hi Sisy 👋🏼 Thank you for taking the time to write a review, I’m really sorry to hear that your experience wasn’t as expected 🤍 I completely understand that it’s frustrating when you try a product that was recommended to you and don’t get the results you hoped for. Since you have thick and long hair and have thrown away some of the product, it might be that the amount didn’t quite reach to give an even and visible result over the entire hair. In some cases, too little product, especially on long hair, can cause the color not to adhere as it should. You mentioned that you have a sensitive scalp and eczema, and therefore I want to remind you of the importance of always doing a patch test before using color products, just to minimize the risk of reactions. That you experienced dandruff is of course unfortunate, but it can happen if the scalp becomes stressed or overloaded 😏 To help the scalp back into balance, I would warmly recommend Hjärtligt HS shampoo and conditioner, it’s an extra mild and fragrance-free option that soothes and moisturizes without disturbing the skin barrier. I also recommended it in your hair color test 🥰 lyko.com/sv/hjartligt/hjartligt-hogsensitiv-paket If you have the opportunity, please feel free to send pictures of your hair after coloring to frisoren@lyko.com, so we can take a closer look at the results and help you further with more personalized advice 😊 Take care 🌸

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