Matilda
- The post was made 2 weeks
"fragranced"
Many so-called natural products do not specifically contain the ingredient "fragrance", yet still have a whole range of fragrance allergens, which is ultimately an important reason why people want to filter for fragranced/unfragranced. This product contains, for example, several such allergens (including geraniol, linalool, and limonene). I understand that this might be a challenge, but I wonder if this is something you could include when tagging products as unfragranced?1 product in post "fragranced"4 views- The user's roll: Customer service at Lyko. The comment was made 2 weeksHi Matilda!🤗 Thank you so much for taking the time to highlight this, it is truly valuable feedback 🙏 You are absolutely right that fragrance allergens can occur even without the ingredient "fragrance" being listed, and we really understand why it is important for the filtering to be as clear and accurate as possible. I will of course take this further internally to the right team so they can incorporate your input into the ongoing work around product labeling and filtering 💫 Thanks again for helping us get better! Take care!🤍2 likes