Marie
- 7 monthsRating: 1 out of 5
Old product?
Did you send old products with some items? Today's door number 9, which is Neroli Water, smells very bad and has an old expiration date? I see that others have written the same thing that I am experiencing, it feels very sad! 😔Translated from swedish
1 product in post Old product?419 views- Customer service at Lyko7 monthsHi Marie! We have information from Noelle that they are reusing their bottles, and therefore they have put a correct and updated expiration date with a sticker over the old one. I completely understand that this can create confusion, but in this case, the date on the sticker is correct. If you think there might be something wrong with the product you received in your calendar, you can always register a complaint through your account and the relevant order, and we will of course take a closer look at it. Have a really nice day!
to leave a comment - 7 monthsRating: 1 out of 5
Smells bad
Has a very sour smell, so it can't be used. Got it in the Lyko Me-phoria calendar. 🎁 The date should be fine, but something is very wrong with the scent. And I got the same result as others I can see in the reviews, there is a code to scan on the bottle for a surprise but only goes to their site to register your email for their newsletter! 😅Translated from swedish
1 product in post Smells bad488 views- Customer service at Lyko7 monthsHey Marie! 🤗 You are absolutely right – the expiration date on the sticker on the bottle is correct, but it sounds crazy if the contents smell bad😱 If you think there might be something wrong with the product you received in your calendar, I recommend that you file a complaint through your account and the relevant order, and we will definitely take a closer look at this 🤗 Have a really nice day! 🌞
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