Maria
- 1 monthRating: 2 out of 5verified customer
Not the right color
The color was very weak and much warmer than expected, even when it came out of the tube. If I had used the conditioner, there would have been no color left. I hoped for what was in the picture, but it turned out much weaker. I bought this because I thought it would be dark enough, but it was disappointing. Works better if you want a pastel rose gold color, but not if you want it to look like the picture.Translated from norwegian
1 product in post Not the right color419 views- Customer service at Lyko1 monthHey Maria 💌 Thank you so much for sharing your experience – we really appreciate it, even though we clearly wish the result had turned out as expected. Color products can unfortunately be experienced differently depending on hair color, porosity, and starting point, which means the final result can sometimes be both lighter or warmer than the picture suggests. We completely understand that it can be disappointing when you had a different shade in mind! It sounds like this might suit you better if you're looking for a soft pastel/rose gold tone, and not a darker shade as shown in the picture – so that's a really great tip for other customers too 💗 Thanks again for taking the time to provide feedback! 💌
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