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Katja

  • Katja

    The post was made 5 days
    Rating: 1 out of 5
    verified customer

    Unpleasant smell in the product

    I bought this product based on my previous purchase. I have been using the product for some time and it has a really terrible smell. Has the product changed somehow? I don't know, but using the product is impossible because of the smell.. big disappointment..
    1 product in post Unpleasant smell in the product
    42 views

    • Wilma

      The user's roll: Customer service at Lyko. The comment was made 4 days
      Hi Katja! 😊 Thank you for sharing your experience with the product with us 💛 According to consumer protection law, it is not possible to return a product solely due to dissatisfaction, and we do not have a satisfaction guarantee on purchases. At LYKO, we want our customers to always trust that they receive new, fresh, and unopened products. For this reason, returns of tested or used products are not accepted. However, if you have used this product before and know that it normally works differently, there may be a manufacturing defect related to the product's scent. If you suspect this is the case, you can of course file a complaint so we can investigate the product you ordered more closely. Then follow the instructions below ⬇️📃 Log in to your user account Click the MY PAGES icon Select Order History Click the order number for which you want to file a complaint Click the COMPLAIN icon Select the quantity of the product and state the reason for the complaint in the text field To speed up the complaint process, you can upload a picture of the product/reason for the complaint under UPLOAD IMAGES Confirm the complaint by clicking SEND Please contact us again if you have any more questions or anything else we can help with 💌📞💬 Wishing you a very nice day! 🧡