My pagesMy PagesMy informationOrder HistoryFavoritesMonitored productsClub LykoMy bookingsEmail & Text Messages

Lyko Community

Lyko Community Notifications

Iidz

Iidz
3 months
Rating: 4 out of 5
verified customer
First Impression
The product has clear instructions and beautiful packaging. When taking the product, a lot spills onto the tables because oil drips from the pipette, it's not a big problem if you let the excess drip back into the jar.
1 product in post First Impression
2449 views
to leave a comment
Iidz
3 months
Rating: 4 out of 5
verified customer
First Impression
Sweet and berry-like scent, easy to use.
1 product in post First Impression
947 views
to leave a comment
Iidz
3 months
Veloid hair serum frozen
When I received the veloid package and opened it, it was frozen. Can the product go bad when it freezes? Right now there are "frost clumps" at the bottom. What should I do, just let it thaw and can the product go bad?
1 product in post Veloid hair serum frozen
2187 views
- Pinja
  Customer service at Lyko
  3 months
  Hi, Thank you for your question! 🩷 The jojoba oil contained in the oil reacts sensitively to cold and starts to solidify at just +6 °C. However, you don’t need to worry about this, as solidification does not affect the product's quality or effectiveness. ☺️ The oil returns to normal at room temperature in about a couple of hours. A note about this has been added to the product page! If the product seems to have suffered permanent damage from cold transport, please make a claim through your user account, and we will certainly look into it! 🥰 Have a lovely week! ✨
  3 likes
to leave a comment

Customer service