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Iidz

  • Iidz

    2 months
    Rating: 4 out of 5
    verified customer

    First Impression

    The product has clear instructions and beautiful packaging. When taking the product, a lot spills onto the tables because oil drips from the pipette, it's not a big problem if you let the excess drip back into the jar.
    1 product in post First Impression
    2314 views
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  • Iidz

    2 months
    Rating: 4 out of 5
    verified customer

    First Impression

    Sweet and berry-like scent, easy to use.
    1 product in post First Impression
    611 views
    to leave a comment

  • Iidz

    2 months

    Veloid hair serum frozen

    When I received the veloid package and opened it, it was frozen. Can the product go bad when it freezes? Right now there are "frost clumps" at the bottom. What should I do, just let it thaw and can the product go bad?
    1 product in post Veloid hair serum frozen
    2079 views

    • Pinja

      Customer service at Lyko
      2 months
      Hi, Thank you for your question! 🩷 The jojoba oil contained in the oil reacts sensitively to cold and starts to solidify at just +6 °C. However, you don’t need to worry about this, as solidification does not affect the product's quality or effectiveness. ☺️ The oil returns to normal at room temperature in about a couple of hours. A note about this has been added to the product page! If the product seems to have suffered permanent damage from cold transport, please make a claim through your user account, and we will certainly look into it! 🥰 Have a lovely week! ✨
    to leave a comment
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