My pages

My PagesMy informationOrder HistoryFavoritesMonitored productsClub LykoMy bookingsEmail & Text Messages

Lyko Community

Lyko CommunityNotifications

Emilie

  • Emilie

    3 weeks
    Rating: 1 out of 5
    verified customer

    Disappointed with the size - lacking information

    I bought this powder in good faith thinking it was full size, but when I received it, it turned out to be only 9.3g. Nowhere in the product description does it state that this is a smaller size, which feels very misleading. I feel a bit cheated, and I wish Lyko was clearer with this type of information. The product itself may be good, but when expectations don't match reality, it brings it down significantly.
    1 product in post Disappointed with the size - lacking information
    801 views

    • Mathilde

      Customer service at Lyko
      2 weeks
      Hi Emilie 👋 I see that there is not the same information in the app as online here, because online it states in the product description that it is 9.3g. I apologize that you haven't received sufficient information, we will of course take this further so we can correct the information in the app as well🩵 Wishing you a nice day!
    to leave a comment
Customer service