Hi!
I recently ordered this and today while using it, it started to beep and smell burnt, so I turned it off really quickly. But why does this happen? Is it broken?
The user's roll: Customer service at Lyko. 1 weekThe comment was made 1 week
Hi Elena! 🤗
It shouldn’t be like that! It sounds like there might be something wrong with the product.
You are welcome to file a complaint, so we can take a closer look and help you further.
Here’s how to register a complaint: Log in to your account, click on the My Pages icon.
Then select Order History and click on the relevant order number for the items you wish to complain about.
Click on the Complain icon and fill in the quantity and reason for the complaint in the text box under the selected product.
To speed up the complaint process, you can upload a picture of the current damage/reason for complaint and the product’s batch number. You do this under Upload Images.
Choose from the dropdown how you want to be compensated if the complaint is approved.
Confirm by clicking send.
If the product was purchased directly in-store, we recommend visiting the store where the purchase was made. Our store colleagues will be happy to assist you further and ensure you get the right help!
All the best! 🤍