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Amelia

  • Amelia

    2 months
    Rating: 2 out of 5

    Horrible smelling moisturizer

    I can't find any information about the change in packaging anywhere, and my new tube is different from the previous one which worked flawlessly. I think I received a fake product? The packaging is slightly larger, the lettering is thicker and the "Purito" sign has a different color. Compared to the last cream, this one is watery and has a specific smell that is irritating, It does not absorb, settles on the skin and becomes matte, after a while it starts to roll The skin doesn't look good after using it and in the morning it's red and rough which I didn't feel before. My skin care routine hasn't changed either So I blame this product for that. Did I miss the news about the reformulation? The cream on the left is new and "fake"?) trying to find out
    1 product in post Horrible smelling moisturizer
    4802 views

    • Frida

      Customer service at Lyko
      2 months
      Hello Amelia 💌 Thank you for reaching out with your concern! I understand how confusing and frustrating this situation can be, especially when a product doesn’t seem to work the same way as before. The good news is that Purito has recently updated their packaging, and this is the reason why the new tube might look different from your previous one. Purito sells its products in various markets, and the packaging may differ from country to country due to regulations around things like animal welfare and environmental standards. For example, if a product is made and sold in China, it may look different in Norway because the packaging must comply with specific local laws. Rest assured, all our products are sourced directly from Purito and are authentic, coming straight from the brand itself🌟 It’s also possible that the product you previously used could have been fake, which might explain why the new version feels different. Another scenario is that the older product you purchased from us could have been on the shelf for a longer time, which might have affected its quality or expiration🧴🫧 To check whether the product you received is legitimate, you can use the QR code on the packaging, which will direct you to the official verification system from Purito. This can help you confirm if the product is genuine. If you have any further questions or concerns, please feel free to contact us. We're happy to assist you! Wishing you a wonderful day ahead! 💖
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