Alexandra
- The post was made 3 monthsRating: 1 out of 5verified customer
Breaks easily, poor quality
The side with the pen that you can twist up and down broke immediately without any force. The other side dried out after about 4-5 uses (I always had the cap on properly and also stood it up and down in my makeup stand). Totally terrible quality unfortunately. I received other products from Hickap that were broken upon delivery (including the Miracle Blur stick) and see that more people are complaining about the same issue, which gives zero expectations that you can buy a product again that doesn't break and maintains quality during use. Strange that they don't redo it and get it right. I have finished shopping from this brand.1 product in post Breaks easily, poor quality331 views- The user's roll: Customer service at Lyko. The comment was made 3 monthsHey Alexandra! 👋🏻😀 Oh, how sad to hear about your experiences with Hickap 😞 We really understand the frustration when products don't meet expectations, especially when it happens multiple times. Quality and sustainability are super important to us – and of course for you too! Thank you for sharing your honest feedback, it helps us to pass it on to the brand so they can improve. We hope you find products that feel better and last longer moving forward – we're here if you need tips or help! 💕 Take care 💫