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Rating: 4.3Based on 3 reviews

  • vendi

    The post was made 1 month

    Silk or Synthetic?

    I bought this in-store under the name “WHITE SILK SCRUNCHIE” and therefore assumed it was made of real silk. In hindsight, I see on the website that it is described as a solid color scrunchie in silk look. However, it is not clearly stated anywhere what material the product is actually made of. This is misleading and may violate consumer legislation, which requires clear material information. First time I’ve bought something from LYKO btw. So it doesn’t feel like a good start for you.
    1120 views

    • Evelina

      The user's roll: Customer service at Lyko. The comment was made 4 weeks
      Hey Vendi 😊👋 I really understand your reaction. The name can easily give the impression that the product is made of real silk, and we apologize that the material information has not been clear enough. I have asked the responsible department to review the information. The scrunchie is made of a synthetic material with a silk look, not real silk. Your feedback is very valuable to us, and we will take it internally to see how we can be clearer in both product names and descriptions going forward. This is certainly not the start we want to give you as a new customer with us. Please feel free to reach out to our customer service, and we will help you with a solution that feels good for you. All the best 🤍

  • Alma

    The post was made 4 months
    Rating: 5 out of 5
    verified customer

    By Lyko Silk Scrunchie White

    Sits tight and keeps the hair in place, good for the cheap price.
    2072 views

  • Hannah

    The post was made 6 months
    Rating: 4 out of 5
    verified customer

    Good

    Good
    1 product in post Good
    2699 views

  • Norrlänningen

    The post was made 9 months
    Rating: 3 out of 5
    verified customer

    Pretty but real silk?

    Ordered this because it said Silk in the title. Now I see that the description says ”silk look” but no material is specified. I wish the material was clearly stated [hashtag].
    1 product in post Pretty but real silk?
    6391 views
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By LykoSilk Scrunchie White

49 kr
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Scrunchie with a silk look

  • Category:Hair Ties

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